bitawaker

AI Voice Assistants & Intelligent Telephony – Seamlessly Wired Into Your App

Automate your calls with natural-sounding AI voice bots that access your business data in real time.

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The problem with traditional phone bots

Standard phone bots often feel stiff and act as isolated islands. They can answer frequently asked questions, but rarely perform real actions in your backend systems.

The bitawaker approach: Voice assistants with real API integration

Our AI voice assistants are wired directly into your mobile/web apps, databases, and backend microservices. They understand natural language and execute business processes live during the call.

Key features

Real-time data lookup & updates

Callers can check order status, book appointments, cancel bookings, or change their master data.

Inbound & outbound

Handling of incoming customer service calls as well as automated reminder calls (e.g. appointment confirmations).

Seamless handover

When needed, the AI hands over the conversation to human staff with the full call history.

Multi-channel synchronization

Changes made on the phone are immediately visible in the app and in the CRM.

Example use cases

Appointment & booking management

Automated appointment scheduling with calendar sync.

Support & hotline

24/7 first-level support with no wait times.

Order & status inquiries

Automated answers from e-commerce or ERP systems.

Privacy & technology

  • GDPR-compliant voice processing.
  • Connected to modern backends (Java Spring Boot, Node.js REST/GraphQL APIs).
  • Integration into existing app landscapes (Angular, Next.js, React Native, Flutter).